Overview
If your dashboard is not updating or appears stuck, it may be experiencing a “Frozen Screen” issue.
Dashboards are designed to show real-time data, so they should always be live and responsive. Occasionally, the screen may stop updating or fail to load properly.
This guide will help you quickly fix the issue.
When to Use This Article
- Your dashboard is not updating
- The screen appears frozen or unresponsive
- You see a blank, gray, white, or black screen(with codes)
Troubleshooting Steps
Step 1: Restart Your Browser
- For detailed steps, refer to: How do I restart my Berry AI Server
- If the issue persists, contact Berry AI Support.
Contact Berry Support
Submit a ticket or contact Berry Support with:
- Send an email to Support:
- Email: support@berry-ai.com
- Scan the QR code on your dashboard, then submit the ticket form.
- Submit a ticket through the Berry AI Support Portal:
- Go to http://support.berry-ai.com and file a ticket form.