Overview
Keeping your store hours accurate in our system ensures your dashboard, Drive-Thru (DT) Monitor, and reports reflect your actual operating schedule.
Incorrect store hours can cause:
- Data to be captured when your store is closed
- Missing data during business hours
- “Store is closed” messages when your store is open
- Mismatches between your system and your Google listing
When Should I Update My Store Hours?
You may need to update your hours if you notice:
- Modules appearing before opening or after closing
- The DT Monitor is showing “Store is closed” incorrectly
- Reports not matching your actual operating hours
- Differences between your Google hours and your dashboard
What Do I Need to Do?
1. Confirm Your Operating Hours
- Review your store schedule for each day (Sunday–Saturday)
- Include any variations or special hours
2. Send Your Hours to Us
Submit a ticket or contact Berry Support with:
- Send an email to Support:
- Email: support@berry-ai.com
- Scan the QR code on your dashboard, then submit the ticket form.
- Submit a ticket through the Berry AI Support Portal:
- Go to http://support.berry-ai.com and file a ticket form.
3. We’ll Update Your System
Once we receive your confirmed hours, our team will update your store settings to match your actual operating schedule
4. Confirmation
We’ll notify you once the update is complete so you can verify everything looks correct