Overview
If your Berry AI server has been replaced—whether due to a hardware issue or a new installation—we’ll help ensure everything is set up correctly.
Following the steps below allows our team to quickly integrate your new server, minimize downtime, and keep your data accurate.
What Do I Need to Do?
Step 1: Provide Your Server Details
- Look at the top-left corner of your Berry AI screen
- Locate the:
- IP address
- Server Hostname
- Contact Support:
- Email: support@berry-ai.com
- Scan the QR code on your dashboard, then submit the ticket form.
- Submit a ticket through the Berry AI Support Portal:
- Go to http://support.berry-ai.com and file a ticket form.
What Happens Next?
Step 2: Server Integration
- Once we receive your server details, our Engineering team will:
- Register and integrate the new server into your system
- Ensure it is properly connected to your dashboard and reporting
Step 3: Confirmation
- After setup is complete, we will:
- Confirm that your system is live
- Ask you to verify that your dashboard and monitors are working correctly