I Can't View My Berry AI Security Camera(s)

Overview

If one or more of your Berry AI security cameras go offline, this guide will help you restore their connection. Following these steps ensures minimal downtime and keeps your store’s data accurate.

Troubleshooting Steps

Step 1: Check Your Cameras

1. Log in to the Berry AI Security application to verify the status of your cameras.
2. If any cameras are offline, proceed to Step 2.

Step 2: Power-Cycle the PoE Switch (TP-Link Box)

1. Power-cycle the PoE Switch by unplugging the power cable from the back for approximately 30 seconds, then plugging it back in.

Contact Berry Support

Submit a ticket or contact Berry Support with:

1. Send an email to Support:
   • Email: support@berry-ai.com
2. Scan the QR code on your dashboard, then submit the ticket form.
3. Submit a ticket through the Berry AI Support Portal:
   • Go to http://support.berry-ai.com and file a ticket form.