Overview
If your store is set to the wrong timezone, your Drive-Thru (DT) Timer may not align with your actual operating hours. This can result in inaccurate reporting and metrics appearing earlier or later than expected.
This guide explains how to identify and resolve timezone issues so your dashboard reflects your store’s correct local time.
How to Identify a Timezone Issue
You may be experiencing a timezone issue if:
- The time displayed on your DT dashboard appears incorrect
- Your dashboard shows activity outside of your actual operating hours
- Reports reflect data earlier or later than expected
How to Resolve the Issue
Contact Berry Support
Submit a ticket or contact Berry Support with:
- Send an email to Support:
- Email: support@berry-ai.com
- Scan the QR code on your dashboard, then submit the ticket form.
- Submit a ticket through the Berry AI Support Portal:
- Go to http://support.berry-ai.com and file a ticket form.
What Happens Next
Once we receive your request:
- Our Support team will verify your store’s correct timezone using reliable sources
- If needed, our Engineering team will update the timezone in the system
- We will notify you once the update is complete