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Why Are My Berry AI Security Cameras Not Working?

Updated

Overview

Your NAS (Network Attached Storage) or DAS (Direct Attached Storage) server stores video footage from your security cameras. If the server goes offline:

  • Cameras may stop recording
  • Live or historical video may become unavailable
  • Monitoring, reporting, and data retention may be affected

This guide will help you restore your system and ensure continuous video recording.

Step 1: Check the NAS/DAS Status

Before troubleshooting, verify whether your server is still operating:

  1. Check via the Berry AI Security application.
  2. Look for:
    • Active recording status
    • Any error indicators
  3. Check the LCD display on the NAS/DAS unit:
    • It should show the IP address and system information

Step 2: Restart the NAS/DAS Server

Restarting the server can often resolve connectivity issues.

  1. Unplug the power cable from the back of the NAS/DAS server
  2. Wait approximately 30 seconds
  3. Plug the power cable back in
  4. Check the LCD display:
    • Confirm it shows the IP address

Step 3: Contact Berry Support

Submit a ticket or contact Berry Support with:

  1. Send an email to Support:
  2. Scan the QR code on your dashboard, then submit the ticket form.
  3. Submit a ticket through the Berry AI Support Portal:

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