Overview
When a camera is replaced or newly installed at your store, it must be integrated into the Berry AI system before it can accurately track vehicles and report performance data. This process ensures that everything works correctly and reflects what is happening in your drive-thru in real time.
What Does “Camera Integration” Mean?
Camera integration is the process of:
Connecting the new camera to the Berry AI platform
Linking it to your store’s system
Calibrating it to match your drive-thru layout
Without this step, the camera may be online but will not report data correctly.
Why Integration Is Required
A new or replacement camera does not automatically inherit the settings of the old one. Integration is needed to:
Ensure vehicles are detected correctly
Align detection zones with your actual drive-thru layout
Prevent ghost cars or missed vehicles
Restore accurate timing and reporting
Keep your store metrics reliable
What Happens During Integration?
Our team will:
Verify the new camera is online
Link it to your store in our system
Confirm the video feed matches your drive-thru
Adjust detection areas if needed
Test vehicle detection and timing
This process usually takes only a few minutes once the camera is installed.
How This Benefits Your Store
Proper camera integration helps ensure:
Accurate car counts
Correct service times
Reliable performance reports
Fewer false detections
This allows you to confidently use Berry AI data to manage your drive-thru operations.
What You May Be Asked to Do
Occasionally, we may ask for:
A quick phone call (5–10 minutes)
Help adjust the camera angle
Confirmation of your drive-thru layout
This helps us make sure the system matches your real-world setup.
Contact Berry Support
If you have questions or recently had a camera replaced, please contact our support team. We’re here to help ensure your system runs smoothly.
- Send an email to Support:
- Email: support@berry-ai.com
- Scan the QR code on your dashboard, then submit the ticket form.
- Submit a ticket through the Berry AI Support Portal:
- Go to http://support.berry-ai.com and file a ticket form.