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My store's Berry AI monitor(s) is not displaying any information. How can I fix this?

Updated

Troubleshooting Steps

If your monitor shows "No Signal"

This means that there is no signal to the monitor.

  • There are physical buttons on the monitor for power and the monitor's input for you to use to check the monitor's power and input settings.
  • You will need to check to ensure that the monitor is powered on and that the input setting is set to HDMI.
  • In some cases, the HDMI extenders, the hardware behind the monitor may be powered off inadvertently.

If your Berry AI Drive-thru timer dashboard or Counter timer leaderboard is not displaying any information (e.g. blank screen) or is missing information such as real-time metrics or camera live streams, please take the following actions: 

  1. Power cycle your store's Berry AI server by turning off the server (or unplugging the power cable in the back). The LED light on your server should turn off. 

  2. Wait 5-10 seconds and turn the server back on (or plug the power cable back in). The LED light on your server should turn back on. 

  3. Unplug and reconnect both sides of the network cable from the server to the Berry AI WiFi router, and make sure the router's LAN port LED is on.

  4. Check your Berry AI monitors to see if this has resolved the issue. 

 

 

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